Most R365 partners disappear the moment the contract ends. Restaurant Smith stays in your system every month, monitoring your data, catching problems before they compound, and making sure your R365 keeps working the way your business actually needs it to.
Most R365 operators are left on their own the moment their implementation partner moves on to the next client. The system is live, the data is questionable, and the team is figuring it out as they go. At Restaurant Smith, we come in after the fact — when the system has been running long enough to develop real problems — and we stay involved long enough to make sure those problems don’t come back. How involved we stay depends on what your operation needs. Whether that’s a defined cleanup with a clean handoff, monthly oversight to keep your data on track, or a full Tier 4 engagement where Restaurant Smith acts as your fractional Director of Operations — we build the level of involvement around your operation, not a one-size-fits-all contract.
For a cloud ERP like Restaurant365, the best ongoing support is not help desk ticket system. It is dedicated partner who knows your specific setup, understands your operation, and proactively monitors your data rather than waiting for you to report a problem.
Generic software support handles technical bugs. What restaurant operators actually need is someone who catches a COGS spike before it ruins period close, notices UOM mismatch before it distorts recipe costing, or flags vendor pricing change before it silently erodes your margins. That is difference between reactive support & kind of ongoing R365 partnership Restaurant Smith provides.
Finding reliable, ongoing technical support for R365 is harder than it looks. R365’s own support team handles platform-level issues during business hours. What they do not cover is the operational layer, including whether your recipe costs are accurate, your managers are entering data correctly, your inventory workflows are consistent, or your reporting is actually telling you the truth.
That gap is where most restaurants lose money without realizing it. Restaurant Smith fills that gap with hands-on monthly oversight that combines system monitoring, operational review, and direct access to someone who knows both R365 and the restaurant business at the operator level, not just the software level.
Inventory accuracy is not a one-time setup task. It is an ongoing discipline that requires consistent attention as your operation evolves. Menus change, vendors change, portion sizes shift, and staff turn over — and every one of those changes is an opportunity for your inventory data to drift away from reality without anyone catching it until the numbers stop making sense.
Depending on your support tier, Restaurant Smith reviews your inventory workflows on a regular basis — checking that count sheets are current, items are mapped correctly, waste logs are being completed, and that the data your managers are entering actually reflects what is happening on your floor. For Tier 3 and Tier 4 clients, this includes quarterly recipe reviews to catch costing drift before it starts pulling your margins in the wrong direction.
Our Ongoing R365 Support is not a vague retainer where you submit tickets and hope for a response. It is a defined engagement with specific deliverables built around your operation and your level of need.
Most ongoing support in the restaurant tech space falls into one of two categories — generic software vendor support that handles platform bugs but has no visibility into your actual operation, or a bookkeeping service that works in your numbers but doesn’t understand R365 at the system level. Neither one can do what Restaurant Smith does.
We can diagnose a COGS problem, trace it back to a receiving error, identify the workflow that caused it, and fix it at every level — from the data entry habit to the management process. For clients on higher tiers, we can also sit inside your P&L with you, identify where the leaks are, and help you connect what’s happening in R365 to what’s showing up in your financials. That is not something a help desk or a bookkeeper can offer. It is what an operator-trained R365 partner delivers.
Four Services tier designed to meet you exactly where you are
Ideal for: Owners who have the data but lack the hours to type it in
Ideal for: Operators who have the software but don’t trust the numbers
Ideal for: Operators who need managers to take ownership
Ideal for: Growing brands needing executive oversight without full-time salary
Expert R365 support for restaurants of all types and sizes
Precision cost tracking & recipe management for high-end operations
Streamlined inventory and efficient labor management for high-volume concepts
Complete operational oversight and manager training for consistent execution
Centralized reporting & standardized systems across all locations
Personalized setup and hands-on support for owner-operators
Restaurant365 made the decision to scale back its hands-on support model, and the operators left holding the system are the ones feeling it most. What was already a complex platform to navigate became significantly harder to get help with — and the third-party options that rushed in to fill that gap are mostly software specialists who know the platform but have never run a restaurant. That leaves operators with a choice: hire a full-time Director of Operations or internal R365 admin to manage the system — a $80,000 to $120,000 annual commitment — or rely on internal staff who were never properly trained in the first place and are quietly making the data worse every shift. Neither option solves the actual problem. The real risk of leaning on untrained internal staff isn’t just bad data entry. It’s that no one inside the operation knows enough about how R365 works to recognize when something is wrong until the damage has already compounded across weeks of reporting. Restaurant Smith exists in the space between those options — more involved than a help desk, more affordable than a full-time hire, and more operationally grounded than any software-only partner. We don’t wait for you to report a problem. We are already inside your system looking for one — because in this industry, the problems that quietly bleed your margins are almost never the ones anyone saw coming.
Our ongoing support includes monthly COGS oversight, quarterly recipe reviews, system health monitoring, manager retraining as needed, financial reporting review, and direct access to an operator-trained R365 partner every month. It is a structured engagement with defined deliverables, not an open-ended ticket system.
Implementation gets your system built and configured correctly from the start. Ongoing support keeps it accurate, clean, and operationally relevant as your business evolves. Menus change, vendors change, staff turn over, and without ongoing oversight, your R365 data drifts. Our support prevents that drift from happening.
Yes, and here is why. A clean implementation gives you a strong foundation. Ongoing support is what protects that foundation over time. Even well-configured systems develop data quality issues as operations evolve. Monthly oversight catches those issues before they compound into reporting problems that take weeks to fix.
In most cases, yes, but we will first need to assess your current setup. If the foundation is broken, we will likely recommend starting with our Data Cleanup and COGS Repair service to rebuild your data correctly before transitioning into ongoing monthly support.
If your Theoretical vs. Actual variances do not make sense, your managers are not using the system consistently, your COGS numbers change dramatically from period to period without a clear operational reason, or your reports are being ignored by leadership, your data is probably not reliable. Those are exactly the problems our ongoing support is built to fix.
Your R365 system should be getting more valuable over time, not quietly drifting into unreliable data and ignored reports. Restaurant Smith keeps that from happening. Whether you finished implementation last month or have been live for two years with growing data problems, we can step in and build the kind of ongoing oversight your operation needs. Colorado-based. Remote Nationwide.
At Restaurant Smith, we build your R365 system through the lens of a multi-unit operator.